Pokko Terms & Conditions — Know Before You Play

Pokko (pokko.bet) is an online betting and gaming platform. By accessing this website or creating an account, you automatically agree to these Terms & Conditions. If you do not agree, please do not use this platform.

Pokko reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the site and reflected in the "Last Updated" date. Continued use of the service will be taken as acceptance of the revised terms.

Pokko's services include Sports Betting, casino games, live dealer games, and virtual sports. These same terms and conditions apply to the use of all services.

To open an account on Pokko, you must provide accurate and genuine information. Pokko reserves the right to close any account found to contain false or incorrect details.

Account Rules:

• An individual may only A keep your account active.
• Opening multiple accounts using the same IP address, device, or payment method is prohibited.
• It is the user's responsibility to keep their account password secure.
• Accounts may not be transferred to or rented out to another person.
• If you notice any unusual activity on your account, contact support immediately.
• The email address and phone number provided at registration must remain active at all times.

Pokko is strictly for individuals aged 18 and above. Use of this platform by minors is completely prohibited.

Your date of birth is required at registration. Pokko may request a National ID, passport, or birth certificate for age verification at any time. Withdrawals may be held until KYC (Know Your Customer) verification is complete.

What may be required for KYC:

• Photo of National ID (NID) or passport
• Selfie (with or without ID)
• Proof of address (bank statement, utility bill)
• Proof of Payment Method Ownership

KYC information is strictly confidential and used solely for verification purposes. It is never shared with third parties.

You can deposit on Pokko via bKash, Nagad, Rocket, and other approved payment methods. The full list of payment methods is available on the cashier page.

Deposit Conditions:

• The minimum deposit amount is listed on the cashier page.
• Deposits are usually instant; in exceptional cases, it may take up to 1 hour.
• Deposits must be made from your own account — third-party payments are not accepted.
• Suspicious deposits may be held pending verification.

Withdrawal Conditions:

• KYC verification must be completed before making a withdrawal.
• Withdrawals are typically processed within 5–30 minutes.
• Withdrawals will always be returned to the same payment method used for the deposit.
• If there is an active bonus on your account, withdrawals may be restricted until the wagering requirement is met.
• Daily, weekly, and monthly withdrawal limits apply — see the cashier page for details.

Pokko offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus has its own terms, which are listed on the offer page.

General Bonus Rules:

• A specific wagering requirement must be met before any bonus can be withdrawn.
• Wagering requirements are typically 10x–30x the bonus amount.
• Bonuses must be claimed within a specified time limit — any unclaimed bonuses will expire and be forfeited.
• Multiple bonuses cannot be used simultaneously unless specifically permitted.
• If bonus abuse or fraud is proven, the bonus and any associated winnings will be forfeited.
• Pokko reserves the right to modify or cancel any bonus offer at any time.

Before placing any bets on Pokko, please read the rules for each game and sport carefully. All bet outcomes are impartial and determined by certified RNG (Random Number Generator) or live event results.

• Once a bet is confirmed, it generally cannot be cancelled.
• Pokko reserves the right to void any bets placed at abnormal odds due to a technical error.
• If an event is cancelled or postponed, the stake will be refunded.
• Bets linked to match-fixing or illegal activity will be voided.
• Live betting may be subject to delays — bets placed during this time may be voided if an error occurs.
• Maximum winnings vary depending on the game and event.

Pokko believes gaming should be fun, not a burden. That's why responsible gaming is our top priority.

• Set deposit limits — daily, weekly, or monthly.
• Use session time limits.
• Use the "Cooling Off" option for a short break.
• Activate self-exclusion for an extended break.
• If you feel there's a problem, contact support — we're here to help.

For more details, visit our Responsible Gaming View page.

Your privacy is our top priority. Pokko never sells your personal information to third parties.

• All data is protected with SSL encryption.
• Payment information is stored under internationally recognized security protocols.
• Your information is never shared with third parties except where required by law.
• You may request deletion of your data by emailing support@pokko.bet.

For more information, visit our Privacy Policy Read.

The following activities are strictly prohibited on Pokko and may result in immediate account closure and balance forfeiture:

• Money laundering or processing of illegal funds.
• Attempting to exploit the bonus system.
• Automated betting using software or bots.
• Using multiple accounts to take advantage of bonus offers.
• Attempting to manipulate game outcomes.
• Engaging in fraudulent behaviour toward other users.
• Attempting to hack or breach the site's security.

Pokko reserves the right to suspend or close an account without prior notice in the following circumstances:

• Violation of the terms and conditions.
• Providing false information.
• Suspicious or fraudulent activity.
• If your account remains inactive for an indefinite extended period.

You may also close your account at any time by contacting support. Please withdraw your balance before closing.

Pokko may update these terms and conditions at any time. For major changes, a notice will be sent to your registered email. For minor changes, only the "Last Updated" date on the page will be revised.

Continued use of the service after any changes constitutes acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions or complaints regarding these Terms & Conditions, please get in touch with us:

• Email: support@pokko.bet
• Live Chat: Click the chat button at the bottom right of the site
• Hours: 24 Hours, 7 Days

Our support team speaks Bengali and is ready to assist you with any issue. For further help, visit our Help Center Visit.