pokko | Privacy Policy — Your Data, Handled with Care

1. Introduction

Pokko (pokko.bet) is a trusted online betting and gaming platform in Bangladesh. We understand how valuable your personal information is, which is why our privacy policy has been built on transparency from the ground up.

This Privacy Policy explains what data Pokko collects, why it's collected, how it's stored, and what rights you have over it. Reading this will give you a clear picture of exactly how we handle your information.

In plain terms: Your data belongs to you. We only use it to provide our services — we never sell it or misuse it.

By using Pokko's website or app, you agree to this Privacy Policy. If you do not agree, please stop using our services and let us know — we will help you delete your data.

2. What Data We Collect

Pokko only collects information that is strictly necessary to provide our services. Collecting data beyond what we need goes against our policy.

Directly collected information:

Data type	Example	When Collected
Identity-Related	Name, date of birth, NID number	During registration and KYC verification
Contact	Email, mobile number	At account registration
Payment	BKash/Nagad number, bank details	During deposits and withdrawals
Identity Verification	NID card photo, selfie	During KYC verification
Transaction History	Bets, wins/losses, payment records	Always automatic

Automatically collected information:

Device Information: Device type, operating system, browser version.
Network information: IP address, Internet Service Provider.
Usage Data: Pages you visited, time spent on site, and buttons you clicked.
Location Data: Approximate location (IP-based) — not precise GPS location.
Cookies & Tracking Data: Session cookies and preference storage.

Please note: Pokko never accesses your social media accounts, phone contacts, or photo gallery.

3. How We Use Your Information

Collected information is used only for specific purposes. Each use case is clearly explained below:

Account Management: Creating, verifying, and maintaining your account.
Identity Verification (KYC): Age and identity verification to prevent fraud and money laundering.
Payment Processing: Processing deposits and withdrawals securely.
Customer Support: To resolve your issues and answer your questions.
Fraud Prevention: To detect and stop suspicious activity.
Legal Obligations: Meeting regulatory requirements.
Service Improvement: Analyzing usage patterns to improve your experience.
Promotions & Offers: Sending relevant bonuses and promotions based on your preferences (with your consent).

Opt out of marketing: You can unsubscribe from promotional emails or SMS at any time, or reach us at support@pokko.bet to opt out.

4. Who We Share Your Data With

Pokko does not sell your data. In certain situations, information may be shared with trusted third parties — always with your best interests in mind.

Third Parties	Reason	Data type
Payment Providers	Deposit & Withdrawal Process	Payment details, name
KYC Verification Services	Identity & Age Verification	NID, photo, date of birth
Law Enforcement	Legal obligations or court orders	Required Information
Security Analysts	Fraud and Cyber Attack Prevention	Log data, IP address
Cloud Services	Secure Data Storage	Encrypted Backups

All third parties we work with are bound by our privacy agreements. They are not permitted to use your data for their own marketing purposes.

5. Cookies Policy

The Pokko website uses cookies — small text files stored in your browser that help improve your experience.

Cookie Types:

Essential Cookies: Keeping your login session active and ensuring security. The site may not function properly without these.
Performance Cookies: We collect data on which pages are used most and where issues occur in order to improve our services.
Functional Cookies: To remember your language preference, theme, and other settings.
Marketing cookies: To show relevant ads and promotions (only with your consent).

You can disable cookies at any time from your browser settings. Note that turning off essential cookies may affect certain features of the site.

Cookie Controls: Manage your cookie preferences anytime by going to your browser's Settings > Privacy > Cookies.

6. Data Security

Pokko uses industry-leading technology to protect your data. Security isn't an added perk for us — it's a core commitment.

SSL/TLS Encryption: All data transmitted on the site is encrypted with 256-bit SSL.
Payment Security: Payment information is stored in compliance with PCI DSS standards.
Two-Factor Authentication (2FA): Additional verification when logging into your account.
Firewall & DDoS Protection: Our servers are protected against external attacks.
Regular Security Audits: Regular security audits conducted by third-party experts.
Staff Training: All staff receive regular training on data handling practices.

If suspicious activity is detected: If you notice any suspicious login activity or transactions on your account, contact us immediately at support@pokko.bet. We'll take action right away.

7. Data Retention Period

Your data is not kept indefinitely. Each type of information has a defined retention period, determined by legal requirements and business purposes.

Data type	Retention Period	Reason
Account information	5 years after account closure	Legal Obligations
Transaction Records	7 Years	Financial regulatory requirements
KYC Documents	5 years after the end of the relationship	AML Regulations
Log Files	12 months	Security analysis
Marketing Data	Until consent is withdrawn	Optional
Cookies data	Session — up to 30 days	Site functionality

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

8. Your Rights

You have full control over your personal data. Pokko respects these rights and cooperates with any request you make.

Right to know

You can request to see what personal data we hold about you.

Right to Rectification

You can request corrections if any of your information is inaccurate.

Right to Erasure

You may request the deletion of your data under certain conditions.

Right to Restrict Processing

In certain cases, you can request that the processing of your data be restricted.

Right to access your data

You can request a copy of your data in a portable format.

Right to Object

You can object to marketing or specific types of data processing.

To exercise any of your rights support@pokko.bet. We respond within 30 business days.

9. Minors' Data

Pokko strictly prohibits the use of its services by anyone under 18. We do not knowingly collect any data from minors.

Age verification is mandatory at the time of registration.
If there is any doubt, you may be asked to verify your age with KYC documents.
Any account identified as belonging to a minor is immediately suspended.
If parents have any concerns, they can contact us at support@pokko.bet.

For parents: If your child has accidentally created an account, please contact us immediately. We will close the account and refund any deposited funds.

10. Policy Changes

Pokko may update this Privacy Policy from time to time. Any changes will be reflected with a new date on this page, and significant updates will be communicated to your registered email address.

We recommend checking this page regularly. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

Email: support@pokko.bet
Live Chat: Chat button at the bottom right of the site (24/7)
Help Center: Help Center Page

Our privacy team is always ready to assist in Bengali. All requests are handled within 30 business days.

Pokko Privacy Policy — How We Protect Your Data

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